DISABLED ACCESS INFORMATION
Buying Tickets and Concessions for Carers/ Companions
Standard tickets are available to purchase on this website.
Customers who have a health condition or disability that meet the requirements for proof of disability, as detailed below, will be able to purchase a ticket for themselves at standard price, plus booking fees and also receive a free carer/companion ticket.
Customers wishing to purchase a ticket for a person with a health condition or disability along with a complimentary ticket for a carer/ companion should make an online purchase for only the number of standard full price tickets required and should then contact Outside Live through our contact page by clicking here to arrange for the additional free carer/companion ticket to be added to the booking.
Where an adult or child requires assistance to attend a concert because of a health condition or disability and is in receipt of any of the following benefits, they will qualify for a free carer/companion ticket:
- Middle or Higher rate of Disability Living Allowance (mobility or care component);
- Attendance Allowance
- Enhanced rate of Personal Independence Payment (daily living or mobility component)
Unfortunately, a Blue Badge cannot be accepted as proof of a health condition or disability.
Carers must be capable of supporting the disabled person’s needs in the events of an emergency or evacuation of the arena. Carers should be aged 16 plus.
About our Venue
Outside Live events are held outdoors in clearings of forests or open parkland. There are no covered areas in the arena. Please ensure you have sufficient warm and waterproof clothing.
Folding chairs and rugs may be brought into the arena as seating is not provided. Some items including cans, glass, metal crockery and cutlery etc are not permitted in the arena – please see faq's for a full list of prohibited items.
Early entry to the arena (e.g. before the main gates open) is not available for anyone
Sufficient on site car parking is provided. Car parking is included in the ticket price.
Disabled parking is allocated nearest to the arena entrance for disabled customers. Parking spaces cannot be reserved. Disabled parking is strictly for blue badge holders only.
Getting to the arena
The distance to the arena from the Disabled Parking zone is approximately 50-70 metres. We will have staff on site should you need help pushing a wheelchair or carrying bags into the arena.
Inside the arena
Crowd conditions can vary dependant on artists. For your safety and the safety of others, any instruction from a steward must be followed.
ACCESSIBLE VIEWING AREA
A viewing area is available. It is intended for customers who are wheelchair users, or who have health conditions or other disabilities where they have to remain seated for long periods of time.
Use of this viewing area is not limited to people who qualify for carer/companion tickets, however customers using the viewing area must give priority to disabled customers and in particular wheelchair users. Places in this area cannot be guaranteed or reserved, but there generally is plenty of space.
The party accompanying the disabled person are all able to watch from the accessible viewing area. As with the rest of the arena no seating is provided so carers may wish to bring folding chairs.
Accessible toilets are provided next to the viewing area.
Other accessible toilets may be available in other areas of the arena should they be needed.
Assistance dogs are welcome but please be aware that higher levels of live music noise encountered at outdoor concerts may frighten the animal.
Please pick up after your assistance dog and as there are no specific dog bins please use the general rubbish bins.
Laser and Strobe Lighting
Laser and strobe lighting may be used at some events, full details will only be available near to the time of the event – please enquire to box office.